Return & Refund Policy – Ajoony
Effective Date: [20-05-2025]
At Ajoony, your satisfaction is our top priority. We aim to ensure a smooth and transparent return and refund process. Please read our policy carefully before placing an order.
1. Eligibility for Returns
We accept returns only under the following conditions:
The product is damaged, defective, or incorrect.
The return request is raised within 48 hours of delivery.
The product is unused, unwashed, and in its original condition with all tags and packaging intact.
Note: We do not accept returns for innerwear, sale items, custom-made, or altered pieces.
2. How to Request a Return
To initiate a return:
Email us at [support@socialpitch,in] or WhatsApp [+91 72748 88888] within 48 hours of delivery.
Include your order number, a brief reason, and clear photos of the item (if damaged or incorrect).
Our team will verify and arrange for pickup (if applicable), or provide return instructions.
3. Return Shipping
For eligible return cases (damaged/wrong item), we will arrange pickup and cover the return shipping cost.
For other approved returns, customers may be responsible for return shipping unless otherwise stated.
4. Refunds
Once we receive and inspect the returned item:
A full or partial refund (as per case) will be issued within 5–7 business days.
Refunds are credited to the original payment method.
For COD orders, we will issue a refund via bank transfer or store credit.
Shipping charges (if any) are non-refundable unless the return is due to our error.
5. Exchanges
We currently do not offer direct product exchanges. If you’d like a different size or product, please initiate a return (if eligible) and place a new order.
6. Non-Returnable Items
The following are non-returnable:
Innerwear
Accessories
Items purchased during sales or promotions
Customized or altered garments
7. Late or Missing Refunds
If you haven’t received a refund after 7 business days:
Check your bank or payment provider.
Contact your bank/UPI support.
If the issue persists, contact us at [Your Email Address].
8. Contact Us
For any return or refund-related queries:
📧 [support@ajoony.com]
📞 [+91 72748 88888]